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We are committed to providing the highest level of legal service to all our clients.  However, should you find you become concerned about the level of service we provide, please inform us immediately.  We will act quickly and do all we can to remedy the situation.

In the first instance it might be helpful to contact the person who is working on your matter and discuss your concerns.  You may find they can easily resolve the issue at this stage. If however, you would like to make a formal complaint, you will can read our full complaints procedure by following this link T A Matthews, Complaints Policy 2018

We will continue to deal with your matter, while your complaint is being investigated.  

You can raise your concerns with the Solicitors Regulation Authority (SRA)  The SRA will be able to assist with concerns about, our behaviour e.g. dishonesty or unfairly treating you.

 

What to do if we are unable to resolve your complaint?

If in the unlikely event, we have been unable to resolve your issue, either at the first stage or by following our complaints procedure the Legal Ombudsman can assist.

The Legal Ombudsman will look at your complaint in a fair and independent way. They will not provide you with legal advice.

Any complaint to the Legal Ombudsman must be made within 6 months of receiving our final response to your complaint

For further information about the Legal Ombudsman please contact them:

Visit – https://www.legalombudsman.org.uk/
By phone – 0300 555 0333 between 9am and 5pm
By email – enquiries@legalombudsman.org.uk

Write to – Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ