01. Introduction
If something you buy breaks down or doesn't work properly,you could be able to get a new one, your money back,or compensation. And if you pay someone to do a job for you,and they don't do it properly,you may not have to pay them for it. This leaflet explains how consumer laws work, and what you can do to sort problems out.
You can download the PDF from the Community Legal Advice website using the link below:
Chapters
02. What is the difference between 'goods' and 'services'?03. Dealing with problems with goods
04. How do guarantees and warranties work?
05. What if a product hurts someone or damages something?
06. What if I buy by phone, mail order or over the internet?
07. What if there is something wrong with the food I buy?
08. What are my rights if I buy on credit ?
09. Dealing with problems with services
10. Ways to sort out your problem
11. Further help